“People who are good at interviewing get hired. People who are good at politics get promoted. Staffing your teams with this skill set won’t let you ship good product.”
Why simplicity falls short as a standalone product strategy.
“‘Users say our website is hard to use, let’s add a chat bot.’ Congratulations, now you have two bad interfaces instead of one.”
“Research without insights and insights without action don’t count.”
“‘We asked our most satisfied users how to improve the website’ is such a baffling user research strategy.”