“Reward the right behaviors and you will get the right results. Reward only the results and you will get all sorts of behaviors.”

How To Give Helpful Product Design Feedback

What we owe our colleagues.

“One of the most useful rules I’ve learned in life is to never read anything into someone’s lack of response. People are busy (and lazy).”

“It’s amazing that people are able to get through life without the ability to hack a URL parameter when necessary.”

“You will make a lot of wrong decisions at pretty much every job you will ever have, but one thing you’re always in control of is how you treat people. That is what most people will remember you for.”

Here lies Flash

RIP Flash. 1996-2020.

“There are two types of designers. Those who mystify the craft and those who demystify the craft. Be the latter.”