BusinessSkills
Task Performance Indicator: A Management Metric for Customer Experience
How you can prove you’re delivering business value.
DesignOpinions
Information architecture: still vital to digital design
“Efficiently organizing information is one of the most critical skills of the digital age.”
BusinessOpinions
Your digital interface is your brand
“Organizations need to take as much care of their digital buildings as they used to take of their physical buildings.”
BusinessOpinions
Measure customer use of things, not customer satisfaction with things
“In a digital economy, the most vital thing to manage is use.”
DesignOpinions
Seven principles of effective digital navigation
What to keep in mind when designing a navigation.
BusinessOpinions
Customer experience trends for 2019
Get customer experience right and profit will follow.
BusinessOpinions
As the Web matures, search behavior changes
What to do if you want to thrive in the future.
DesignOpinions
The Department of Useless Images
When a picture is a thousand words of crap.
DesignOpinions
Webwaste
If you want to help save the planet, dispose your pointless web images.
DesignOpinions
Change has become an excuse for lazy design
What really matters in design.
BusinessOpinions
Publish the website you can maintain
Why is there so much world wide waste in the content industry?