The body language of software.
“Those who temporarily trump user centered design with other, short-sighted forms, will always lose to their betters. It's evolution.”
“Your users ONLY measure the quality of experiencing your product. They have no way to assess your budget or schedule.”
“Don't study your competitors, study your competitor's customers.”
“Wouldn't it be great if emails just automatically deleted themselves after 1 year (unless you marked them otherwise)?”
“The notion that you can imagine and build a product without ever identifying and learning about your user is still quite widespread.”
Why independent consultants are needed more than ever.
“Getting good user experience isn’t as much a design problem, as it is a power struggle.”
“The main reason why agile methods are popular is because managers think it means doing things faster.”
Why ROI isn’t a useful measure for digital product design.