Design good organizations so we can design good user experience.
Clients need to help mend the broken agency model.
“Issuing myself a personal challenge to never use the term ‘requirements’ again. It encourages all kinds of bad behaviour.”
“It's not good when you share an office with someone who has the same phone ringtone as your wake up alarm :/”
The problem is with the organisation themselves.
“Stop having meetings to argue about which design approach is better.”
“When you say ‘it's just a registration form, what could possibly go wrong?’, I hear ‘I've not done this kind of thing much before’.”
“No one person, no small group of people can be made responsible for the user experience of a service.”
“If you build digital public services and think your team represents ‘normal people’ you need to get out more.”
“I cry inside a little bit every time I see someone celebrating good design being patented.”
“If you wait until you have a prototype before you start doing user research, you are not starting with user needs.”
“No tabs, no accordions, no carousels, no drop downs, no light boxes. Try harder to keep it simple.”
“I’m making all my new passwords little mantras of positivity and calm. So having to enter them repeatedly is a good thing. Also, secure.”